Refund policy

Thank you for shopping at kedrf.shop! We want you to be completely satisfied with your purchase. If you are not entirely happy with your silicone drain clog remover, we are here to help.

Our Return and Refund Policy is designed to comply with United States consumer laws and e-commerce standards, ensuring a transparent and smooth shopping experience.

1. 30-Day Return Window

You have 30 days from the date you received your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must meet the following conditions:

  • It must be unused, unwashed, and in the same condition that you received it.
  • It must be in its original packaging.
  • You will need to provide the receipt or proof of purchase (such as your Shopify order confirmation email).

2. Return Shipping Costs

  • Defective or Wrong Items: If the silicone drain clog remover arrives damaged, defective, or if you received the wrong product, please contact us immediately. We will cover all return shipping costs and send a replacement or issue a full refund.
  • Customer Remorse / Change of Mind: If you change your mind or no longer need the product, you will be responsible for paying for your own return shipping costs. Shipping costs are non-refundable.

3. Return Process

To start a return, please follow these steps:

  1. Contact our customer support team at support@kedrf.shop.
  2. Provide your Order Number and clear photos of the item if it is damaged or defective.
  3. If your return is accepted, we will send you instructions on how and where to send your package.
Note: Items sent back to us without first requesting a return will not be accepted.

4. Refunds & Processing Time

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment (credited in USD ($)) within 7 to10 business days.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange your silicone drain clog remover for the same item, send us an email at support@kedrf.shop.

6. Contact & Company Information

For any questions regarding returns, refunds, or exchanges, please reach out to us:

  • Business Name: TME CREATIVE PTY LTD
  • Representative: KATE NAUDE
  • Store Name: kedrf.shop
  • Email: support@kedrf.shop
  • Phone: +61 468258219
  • Address: SYDNEY, 2000, New South Wales, Australia